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Important Information

General Admission (GA)

If the phrase General Admission is used, no specific seats are allocated. Tickets are issued according to the venue capacity and patrons must select their own seat after admission.

Usher Assistance

The friendly Festival ushers are fully trained in all areas of theatre activity including safety procedures. They are available prior, during and after a show and are your first point of contact if you have any special requirements. They are also on-hand to direct you to your allocated seat.


All Festival venues are physically accessible. Please advise the Turner Centre’s Box Office staff when you are purchasing a ticket if you have difficulty with mobility or if you require a wheelchair space. Our Box Office staff will supply you with tickets to a suitable area and seat. Mobility information is passed onto our theatre staff so that we can plan for your arrival. Our ushers will look out for you and assist you to your seats.

Show time & Latecomers

We recommend you arrive at the venue at least 30 minutes before the start of the show. This will give you enough time to get a drink from the bar, and to find your seats before the performance starts. Some performances have a very strict lockout policy. Lockouts are decided by the company performing and mean that any latecomers may not be admitted to the theatre until a suitable break in the performance. This is at the discretion of the company performing, and in some instances can mean latecomers will not be admitted until the interval. Arrive early to avoid disappointment. Announcements will be made advising you when to take your seat.

Photos / videos / devices

The use of mobile phones or other similar devices is not permitted during shows. The use of cameras or other recording devices is strictly prohibited. Please remember to turn your mobile phone off.

Parking and Transport

There is onsite parking for Turner Centre patrons and at most other Festival venues, however, this fills up fast, so where possible, consider carpooling with friends.

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